Privacy Policy

Last Updated: 01 October 2024

Introduction

At Follow Me Japan Pte Ltd (“FMJ”), including its affiliates, FMJ is committed to safeguarding your personal data and ensuring your privacy is respected. This Privacy Notice (“Notice”) outlines how FMJ collects, uses, discloses, processes, and protects your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA), as amended in 2020, and other applicable data protection laws. By engaging with FMJ’s services or interacting with FMJ, you acknowledge that you have read and understood this Notice and agree to the collection, use, disclosure, and processing of your personal data as described.

For the purposes of this Notice, “personal data” refers to any information that relates to an identifiable individual, whether true or not, including data that can identify you either on its own or when combined with other information.

Please Note: If you are a member of the FMJ Loyalty Programme, the privacy practices, terms of use, and terms and conditions applicable to the loyalty programme are outlined in a separate notice and agreements. To view the FMJ Loyalty Programme Membership Privacy Notice, Terms of Use, and Terms and Conditions, please click here.

Information FMJ Collects

FMJ collects personal data that you provide to FMJ, as well as information obtained through other means, including:

• Identity Information: This includes your full name, passport or NRIC details, nationality, date of birth, gender, and other identification details required for the services you request (e.g., travel bookings or visa applications).
• Contact Information: This includes your mailing address, email address, telephone number, and other relevant contact details enabling FMJ to communicate with you.
• Financial Information: FMJ may collect your credit card details, bank account information, and payment history to process transactions related to FMJ’s services.
• Transaction Data: FMJ maintains detailed records of your interactions with FMJ, including past bookings, reservations, requests for information, purchases, and agreements made between you and FMJ.
• Technical Data: FMJ collects technical data when you interact with FMJ’s website or digital platforms, such as your IP address, device details, operating system, browser type, and cookies. This data may also include log files, traffic data, and location-based information if you have enabled location services.
• Marketing Preferences: FMJ collects information on your preferences regarding marketing communications, promotions, and your consent to receive updates or newsletters.

Legal Basis for Processing Personal Data

FMJ processes your personal data based on several legal grounds as permitted under the PDPA, including:

1. Consent: FMJ relies on your explicit consent to process personal data for specific purposes, such as when you opt to receive marketing communications or sign up for promotional offers. FMJ obtains your consent through explicit opt-in measures for processing your personal data, especially for marketing and promotional activities. You can manage your consent preferences via your user account settings on FMJ website or by contacting its customer support. FMJ ensures that opting out is as easy as opting in, with clear instructions provided on its platforms.
2. Deemed Consent: In certain circumstances, when you voluntarily provide personal data or engage with FMJ’s services, consent is deemed to be given for the processing of your data. This applies, for example, when you submit personal data to make a booking or inquire about services.
3. Legitimate Interests and Business Improvement: FMJ processes personal data where it is in FMJ’s legitimate interests to do so or for its business improvement purposes, provided that such processing does not override your fundamental rights. This may include improving FMJ’s services, managing operations, ensuring network security, and preventing fraud.
4. Legal Obligations: FMJ processes personal data to comply with statutory or regulatory obligations, such as complying with applicable laws, responding to government requests, or addressing legal claims.

Purpose of Processing Personal Data

FMJ processes your personal data for the following purposes while providing you with its services:

1. Provision of Products and Services: FMJ processes your personal data to fulfill contractual obligations, such as arranging travel bookings, providing accommodation or transport services, processing payments, issuing travel itineraries, or confirming reservations. This may also include customer support to address inquiries, feedback, or complaints.
2. Business Operations and Service Improvement: FMJ uses personal data to analyze how its services are used, conduct internal research, perform data analytics, and enhance its offerings. This may involve combining data from different sources to generate reports that help FMJ identify customer trends, preferences, and needs. FMJ also uses data to optimize customer service processes and streamline business operations.
3. Marketing and Promotions: With your consent, FMJ may send you marketing materials, promotional offers, newsletters, and invitations to participate in surveys or loyalty programs. FMJ may use personal data to tailor marketing

e.orts based on your interests and previous interactions with FMJ. This may include personalized advertising and recommendations for future trips or services.

4. Compliance with Legal and Regulatory Obligations: FMJ processes your personal data to comply with legal obligations, such as financial reporting, data retention laws, and regulatory requirements, or to respond to court orders and government authorities.
5. Fraud Prevention and Security: FMJ processes personal data to detect, prevent, and investigate fraud, security breaches, and unauthorized access to FMJ’s systems or services. This includes monitoring transactions, auditing security controls, and ensuring data protection from potential threats.
6. Dispute Resolution and Legal Claims: FMJ may process your personal data to protect its legal rights, handle legal claims, or resolve disputes. This may involve using personal data during investigations, litigation, or arbitration, as well as enforcing FMJ’s contractual agreements.

Use of Cookies and Similar Technologies

FMJ uses cookies and similar tracking technologies on its websites and online platforms to enhance user experience, analyze website traffic, and provide tailored content. Cookies are small text files stored on your device when you visit FMJ’s website, which help FMJ understand how you engage with its services.

Types of Cookies FMJ Uses:

1. Essential Cookies: These are necessary for the basic functioning of FMJ’s website, allowing you to navigate, access secure areas, and perform transactions. Without these cookies, some website features may not function properly.
2. Analytical Cookies: These cookies collect aggregated and anonymous data about how users interact with FMJ’s website. This information helps FMJ identify usage patterns, monitor site performance, and improve the overall user experience.
3. Functional Cookies: These cookies store user preferences, such as language settings or region preferences, to enhance the personalization of your browsing experience.
4. Advertising Cookies: FMJ uses advertising cookies to deliver relevant ads based on your browsing behavior across its website and partner websites. These cookies also help FMJ measure the effectiveness of its advertising campaigns.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use the full functionality of FMJ’s website.

Disclosure of Personal Data

FMJ does not sell or rent your personal data to third parties. However, in the course of its business, FMJ may need to share your personal data with trusted third parties to facilitate the services you request under the following circumstances:

1. Third-Party Service Providers: FMJ engages a variety of third-party service providers (e.g., airlines, hotels, payment processors) to facilitate the services you request.
2. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring or merging entity as part of the business transaction.
3. Compliance with Legal Obligations: FMJ may disclose your personal data to government authorities, regulators, or law enforcement agencies when required by law, regulation, or legal process. This includes responding to legal claims or protecting FMJ’s legal rights.
4. Legitimate Interests: FMJ may disclose your personal data in cases where it is necessary to protect its legitimate business interests, such as detecting and preventing fraud, safeguarding its systems, or enforcing its terms of service.

Third-Parties include airlines, hotels, and payment processors. Before sharing, FMJ ensures these parties adhere to strict data protection standards and confidentiality agreements that are compliant with the PDPA.

International Transfers of Personal Data

As FMJ operates globally, your personal data may be transferred to and processed in countries outside of Singapore, including countries that may not offer the same level of data protection as Singapore. In such cases, FMJ ensures that appropriate safeguards are in place to protect your personal data in accordance with applicable laws. These safeguards may include binding corporate rules, standard contractual clauses, or other mechanisms recognized by relevant authorities to ensure the privacy and security of your data.

Data Portability

Under the PDPA, you have the right to request the transfer of your personal data to another organization in a commonly used, structured, and machine-readable format. This right applies where the transfer is technically feasible and does not affect the rights of others. FMJ will assess your request and respond in accordance with applicable legal and regulatory requirements.

Data Retention

FMJ retains personal data only for retains personal data for specific periods based on the nature of the data and the purpose for which it is processed. For example, transaction data is retained for seven years to comply with financial reporting requirements, while customer contact information is retained for five years post your last interaction with us, aligning with FMJ’s customer relationship management practices. After these periods, personal data is either securely deleted or anonymized, preventing further processing.

Data Security

FMJ is committed to protecting the security of your personal data through the implementation of appropriate physical, technical, and administrative measures. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of personal data. Security measures include, but are not limited to:

• Encryption: Data encryption protocols to safeguard sensitive information both in transit and at rest.
• Access Controls: Restricting access to personal data to authorized personnel on a need-to-know basis.
• Monitoring: Ongoing security audits, monitoring of systems for suspicious activity, and implementing incident response protocols to address potential threats.
• Training: Regular training for employees on data protection best practices and compliance with internal security policies.

Data Protection

To protect your personal data, FMJ implements robust physical, technical, and administrative security measures. These include encryption of data in transit and at rest, regular security audits, access controls limiting data access to authorized personnel only, and comprehensive employee training on data protection. FMJ is committed to continuously improving its security practices to safeguard your information against unauthorized access or breaches.

Data Breach Notification

In the event of a data breach that may result in significant harm to individuals, FMJ will promptly notify the a.ected individuals and the Personal Data Protection

Commission (PDPC) in accordance with the PDPA. FMJ will take appropriate steps to mitigate the breach and provide a.ected individuals with information on the nature of the breach, its potential impact, and the measures taken to address the situation.

Your Rights

In compliance with the PDPA, you have the following rights regarding your personal data:

1. Right of Access: You have the right to request information on the personal data FMJ holds about you, including how your data is used and disclosed.
2. Right to Correction: You may request the correction or updating of inaccurate, incomplete, or outdated personal data held by FMJ.
3. Right to Withdraw Consent: You may withdraw your consent to the processing of your personal data at any time by contacting FMJ’ DPO. However, please note that withdrawing consent may affect FMJ’s ability to provide you with specific services such as processing your travel bookings or providing personalized recommendations.
4. Right to Portability: You have the right to request the transfer of your personal data to another service provider, subject to technical feasibility and legal requirements.
5. Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact FMJ at dpo@followmejapan.com.sg. FMJ will respond to your request in accordance with the timelines set out by the PDPA and other relevant regulations.

FMJ’s Contact Details

For further inquiries regarding this Privacy Notice, or if you wish to exercise your rights, please contact FMJ’s Data Protection Officer (DPO):

Follow Me Japan Pte Ltd
Email: dpo@followmejapan.com.sg
Phone: +65 6507 3900
Address: 6 Eu Tong Sen Street, #07-06, The Central, Singapore 059817

Changes to This Privacy Notice 

FMJ reserves the right to update or modify this Privacy Notice from time to time to reflect changes in its practices or regulatory requirements. In the event of any significant changes, FMJ will provide notice to you via appropriate channels, such as FMJ’s website or direct communications. Your continued use of FMJ’s services after such modifications constitutes your acceptance of the updated terms.

Version Number PN011024001

Date 01-Oct-2024